Orders and Shipping Policy

Cautionary Advice

My items are all handcrafted. Plush are well stitched but may not hold up to strong pulling or hard play. Items are not recommended for small children or pets in case of a choking hazard.

My production area is pet free, but it is still located inside an area where a dog is present. If you have serious allergies to dogs, I recommend not purchasing anything from my shop.

Please note colors may vary due to monitor/screen or dye lot. Most minky used is from Shannon Fabrics.

Your discretion is advised. I will not become liable for any incidents.

Custom Orders

Items on the site that are customized will take longer. For a more estimated time, review the item or email me. If you have seen something that was previously made and is not listed or you would like a commission, please send me an email for pricing and production time.

 

Shipping policy

Unless stated “Ready to Ship”, my listed items are made upon order completion and payment received. Production time is listed with each item and is subject to the quantities of that order, materials in stock, other orders placed. I can not accept Rush Orders unless the item is “Ready to Ship” and the increase cost of shipping will be on the buyer. You will need to contact me prior to placing the order.

U.S. Orders

I ship USPS Priority and USPS First Class. At this time, USPS Priority includes insurance and tracking with an estimated two to four days for your package to arrive. USPS First Class can take up to seven days to arrive.

International Orders

At this time, Shipping for International Orders are not listed as an option. Please email me to discuss the destination address and obtaining a shipping quote for USPS First Class International. The estimated time is up to thirty five days. All Customs Fees are the buyer’s responsibility and any holds or delays from Customs are out of my hands.

Lost or Damaged

By default, items are not insured. If you wish to purchase insurance for your order, send me an email before or promptly after your order and I will send you an up charge invoice. Even though I am not responsible for items that are lost, stolen, or damaged, I will work with you to resolve the issue.

Returned Mail

Items will be shipped to your confirmed address. Check your address to make sure there are no errors before you complete your order. I am not responsible for incorrect information. If a package is returned because the address provided was incorrect, you will be responsible for the additional shipping fee which will need to be paid before the package will be sent again.

Holidays and Rush Orders

All items are hand crafted and any item for a special occasion or holiday, the buyer should review the production time of the items requested. I cannot guarantee making items in time for a specific date. I advise ordering with a month or two before said date.

I can not accept Rush Orders unless the item is “Ready to Ship” and the increase cost of shipping will be at the expense of the buyer. You will need to contact me prior to placing the order.

Refund Policy

Exchanges are accepted for items that were described incorrectly or misrepresented. You will be responsible for shipping the item back and the cost of the new shipping.  No personalized items can be exchanged, sale is final.

Terms and Conditions

Last updated: July 19, 2019

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the http://www.dragonseyedesigns.com website (the “Service”) operated by Dragon's Eye Designs (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Dragon's Eye Designs and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Dragon's Eye Designs.

Dragon's Eye Designs has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Dragon's Eye Designs shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United States without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.

Privacy Policy

Last updated: July 26, 2019

Dragon's Eye Designs (“us”, “we”, or “our”) operates the Dragon's Eye Designs website (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at http://www.dragonseyedesigns.com

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:

  • Name
  • Email address
  • Telephone number
  • Address

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Affiliate Links

Disclosure: Bear in mind that some of the links in this post are affiliate links and if you go through them to make a purchase I will earn a commission. Keep in mind that I link these companies and their products because of their quality and not because of the commission I receive from your purchases. The decision is yours, and whether or not you decide to buy something is completely up to you.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Digital Disability Rights

Dragon’s Eye Designs is currently run by a single person. The intention is have items listed correctly for persons with disabilities. If there is any improvement needed, please email me so I can make changes for everyone to have the best and fair experience.

Contact Us

If you have any questions about this Privacy Policy, please contact us.